TERMS OF SALE

These Terms of Sale govern all purchases made through Lustra Skin's website. By placing an order with us, you agree to these terms. Please read them carefully before placing your order.

1. About Lustra Skin

Lustra Skin is a skincare brand dedicated to providing high-quality products formulated with effective, skin-loving ingredients. Our products are developed and distributed in accordance with applicable cosmetic regulations.

2. Eligibility to Purchase

By placing an order, you warrant that:

3. Product Availability

All products displayed on our website are subject to availability. We reserve the right to limit the quantities of any products or services that we offer and to discontinue any product at any time without notice.

4. Pricing

All prices are listed in your local currency (where applicable) and are inclusive of applicable taxes unless otherwise stated. Shipping fees, if applicable, will be added at checkout. We reserve the right to change prices at any time without notice.

5. Order Process

Once you place an order, you will receive a confirmation email acknowledging that we have received it. This does not mean that your order has been accepted. Acceptance occurs only when we dispatch the product(s) and send you a shipping confirmation.

6. Payment

We accept a range of secure payment methods as offered during checkout. By submitting payment, you confirm that the card or account used is yours, or that you have authority to use it.

7. Delivery

Delivery times and shipping costs will be displayed at checkout. We aim to dispatch all orders promptly, but delays may occur due to external factors. Risk of loss or damage passes to you upon delivery.

8. International Orders

Customers outside our primary delivery zones are responsible for any customs duties, import taxes, or regulatory compliance. Please ensure that our products are permitted in your country before ordering.

9. Returns and Refunds

If you are unhappy with your purchase, you may return unopened, unused products within 14 days of delivery. You must contact us before returning items. Refunds will be issued to the original method of payment. Shipping costs are non-refundable unless the item is faulty or incorrect.

10. Damaged or Defective Items

If your item arrives damaged or is faulty, please notify us within 7 days of delivery with photographic proof. We will either replace the item or offer a full refund depending on the situation.

11. Product Use and Disclaimer

All Lustra Skin products should be used as directed. We are not responsible for adverse skin reactions or outcomes if products are misused or applied contrary to guidance. Please patch test new products before full use.

12. Promotions and Discounts

Occasionally, we may offer promotional codes or discounts. These are subject to specific terms and are valid only for the period stated. They cannot be exchanged for cash and are not transferable.

13. Limitation of Liability

To the fullest extent permitted by law, Lustra Skin shall not be liable for any indirect, special, incidental, or consequential damages arising from the use or inability to use our products. Our total liability shall not exceed the amount paid for the product(s) in question.

14. Force Majeure

We shall not be held responsible for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, wars, or governmental restrictions.

15. Amendments

We reserve the right to modify these Terms of Sale at any time. Any changes will be effective upon posting to the website. You are encouraged to review them regularly to stay informed of updates.

16. Governing Law

These Terms of Sale shall be governed by the laws of your country of residence. Any disputes will be handled in the courts of that jurisdiction.

17. Contact Us

For any questions about these Terms of Sale, you can contact us at support@lustraskin.com. We aim to respond within 2 business days.